✓ They automatically send meter readings to our supplier, Snowdrop Energy
✓ They keep track of your energy usage, which you can see on a handy in-home display
✓ They provide an easy way to track how small habit changes can decrease your usage
They’re also completely free.
Your meter readings are sent securely and privately via network separate to your WiFi to our energy supplier. Don’t worry about any of your private information, it’s all safely stored, much like how bank details are.
You can choose how often you want to send your meter readings, too.
No. you don’t have to do a thing. Your smart meter sends the readings to Snowdrop Energy automatically. Our meter readers may still call every 6 months just to complete safety inspections or if your meter is not communicating with us.
Your meter updates the reading multiple times a day and we get a daily report of your usage.
No. The smart meter measures your energy usage accurately so you’ll be charged for the energy you actually use. By using your Energy Monitor you can see how and when you use energy. Understanding how you use energy can help you to make changes that could save you money.
You can check your tariff details by pressing the ‘tariff’ icon on your smart meter or by pressing 6 on your meters. If you experience any issues please contact our customer service team immediately.
If you experience any issues please contact Snowdrop Energy on 0330 053 9390. For out-of-hours support please see the emergency numbers on the next page.
We are open 9AM to 5PM – Mon to Friday*
*Excluding Bank Holidays