Got a question? Well, we've got the answers to our most frequently asked questions below. If you can't find what you're looking for, our team are on the other end of the phone ready to help.
Need help over the festive period?
Our office is closed for Christmas from noon on Friday 22nd December to 9am on Tuesday 2nd January. If you need any urgent help between these dates, please email email@example.com and include 'urgent' in the subject line. Our team will be keeping an eye on our email inbox during this time and will respond to all urgent queries.
If you experience a power cut, please call 105. If you can smell gas or suspect a leak in your house, please call the National Gas Emergency Helpline on 0800 111 999.
How long will it take to switch to Snowdrop Energy?
Switching to Snowdrop Energy usually takes around 17 days.
What are my payment options?
The easiest and smartest option is to pay by Direct Debit each month. Paying by Direct Debit means you'll be switched to our cheapest tariff - Zero Saver. You can also pay for your energy by debit/credit card or cheque when you get your bill in the post each month, however this payment option isn't available on our cheapest tariff.
When do I need to submit opening meter readings?
You can submit your opening meter readings by email to firstname.lastname@example.org or by calling 0330 053 9390.
Emergency Help - Can you smell gas?
If you can smell gas or suspect a leak in your house, please call the National Gas Emergency Helpline on 0800 111 999.