In light of the continued increase in wholesale market prices, the pressure this has put on our business and to ensure we protect our customers through the winter, we have taken the decision to exercise our right in line with our Terms and Conditions to transfer all of our supply contracts over to Nabuh Energy.
If you are already a Snowdrop customer, your supply will carry on as usual and any credit balance will be safe.
Your switch to Nabuh Energy will take place automatically and will be completed around 2nd November 2018. Once this switch is complete, you’ll be free to stay with Nabuh Energy or switch to another supplier with no exit fees.
The Good News
• Your energy supply will continue, uninterrupted. You will not be cut off.
• Any money and credit balance on your Snowdrop account is safe and will be transferred to Nabuh Energy.
• Your tariff and direct debit will remain exactly the same.
The unit rates and standing charges you pay will remain exactly the same. If you’re on a fixed tariff, your rate will remain the same until the end of your fixed term, at which point Nabuh will notify you of your options. If you’re on a variable tariff, Nabuh Energy will give you at least 30 days notice of any change to your tariff or rates.
Your Direct Debit
Your Direct Debit with Snowdrop will be moved over to Nabuh, so there’s no need to cancel it. If you already have, don’t worry, Nabuh will help you set up a new one.
Can I switch to another supplier?
Yes. Your switch to Nabuh Energy will be completed around 2nd November. Nabuh will email you at this point to let you know your switch has been successful. From then on, you’ll be free to switch to another supplier without any exit fees.
If you do try to switch before this email confirmation, the switch will unfortunately fail as you can’t do two switches at the same time. Snowdrop and Nabuh will be working hard to minimise this period.
Who are Nabuh Energy?
Nabuh is an established and growing energy supplier based in Sheffield, which seeks to offer a range of competitively-priced tariffs and a high level of customer care to its customers. More information about Nabuh can be found at www.nabuhenergy.co.uk
Just moved in?
If you’ve just moved into your property, please contact Nabuh Energy as soon as you can on 0330 995 8436 to ensure that your energy account is set up correctly.
Are Ofgem aware of this transfer?
Yes. On behalf of Ofgem: “We are aware of the purchase of Snowdrop Energy’s customers by Nabuh Energy. Ofgem scrutinises any commercial transfer of customers to ensure that the deal does not cause detriment to the customers, including by ensuring credit balances will be honoured.
“If we were not convinced the deal is in customers’ best interest, we would intervene to prevent the sale.“
How do I get in touch?
Please bear with us and we will be in touch in the next few weeks. In the meantime, if you have a gas emergency please call 0800 111 999 and for electric call 105.
You can contact Nabuh Energy from Monday to Friday 9AM to 5:30PM and Saturday 10AM to 2PM on 0330 995 8436 or email firstname.lastname@example.org.
We would like to thank you for being a customer of Snowdrop Energy. We are committed to making this change as smooth as possible, and we will work hard to ensure your switch is hassle free.